Cathy Genovese is an Inside Sales Team Lead at MJS Packaging, where she brings a people-first approach to support customers and guide a remote team. Learn more about how Cathy helps strengthen connections across our company and ensures customers receive the attentive service MJS Packaging is known for.
Career Background
Before joining MJS Packaging, Cathy built her career in the healthcare industry, beginning as an Executive Secretary and later transitioning into office management. When she explored opportunities with MJS Packaging, she was drawn to our sense of connection. “What attracted me to MJS Packaging was the opportunity to be a part of an organization where the culture was more like a close-knit team,” she says. Cathy joined MJS Packaging in 2017 as the Office Manager at the Brewster, NY location, later transitioning into Inside Sales and eventually becoming an Inside Sales Team Lead.
Role at MJS Packaging
Today, Cathy oversees a remote team of Account Specialists, providing support, direction and guidance while ensuring the team is aligned and working collaboratively. She assists sales with our customers and vendors to ensure expectations are met and that every detail is handled with care. “I value collaboration and make it a priority to seek my team’s input, ensuring everyone feels heard, appreciated and empowered,” she explains. Cathy’s knowledge of the East Coast packaging market also strengthens MJS Packaging’s regional presence and enhances the support our company provides.
Leadership and Team Impact
Cathy’s leadership style is characterized by consistent support and a steadfast commitment to helping others succeed. Account Specialist Joyce Schaffer shared how much Cathy’s approach matters, saying, “A good manager has great listening skills, empathy, clear communication and is great at decision making and problem solving. Cathy has all of these strengths!” Another team member, Account Specialist Ashley Carson, echoed this sentiment, noting that “Cathy Genovese is truly the heart of our team. She leads with kindness, authenticity and a genuine passion for helping others grow and succeed. She has a way of inspiring and empowering those around her.”
Working in Inside Sales
What Cathy enjoys most about Inside Sales is the combination of relationship building and problem-solving. She appreciates the fast-paced, evolving nature of the work. “Every day brings a new challenge and opportunities to learn and improve,” she says. Every customer we work with has their own unique packaging needs, and Cathy and her team take the time to listen and understand how to meet those needs. It’s not a one-and-done effort, but rather consistently evaluated for continuous improvement.
Insights into The Packaging Industry
Cathy has gained a deep appreciation for the work that goes into creating the final packaging product. “It has been eye-opening to learn how much coordination, detail and effort go into bringing a product from concept to the retail shelf,” she explains. Understanding this complexity helps her best support customers and internal teams.
What She Enjoys About MJS Packaging
For Cathy, the focus on teamwork at MJS Packaging is what makes the most significant difference. “It’s a place where people look out for one another, share ideas and work together for a common goal,” she says. The supportive environment and shared dedication to customer service make our company a rewarding place to work.
Defining Success & Improvement
Cathy defines success as feeling fulfilled at the end of each day. “Knowing that I learned something, contributed something meaningful and stayed true to my values while doing it—that’s success,” she says.
Cathy describes herself as a listener first, and that listening helps her understand and support the needs of team members, customers, and vendors. Her relationship-driven approach contributes to customer satisfaction and aligns with MJS Packaging’s core value of Integrity. She creates partnerships founded in trust and respect.
Account Specialist Christy Fain shares, “To know Cathy is to know someone that is respectful, kind, and a person of integrity. I value her mentorship and her genuine care for her team’s well-being.”
What Makes MJS Packaging Special
Cathy believes that both internally and externally, MJS Packaging stands out due to our core values and commitment to community. She notes the integrity and support found within our company are reflected directly in how customers are served. “The balance of strong internal culture and outward excellence is what really sets MJS Packaging apart,” she says. “It’s what makes people proud to be connected to it.”
A Team You Can Trust
We are proud to have Cathy Genovese on our team. Her leadership, communication and people-first approach strengthen our Inside Sales department and support the exceptional service MJS Packaging provides. If you’re looking for a partner backed by a collaborative and customer-focused team, MJS Packaging is here to help. Contact us today.
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